Privacy Policy

Zen Guesthouse (“we”, “us”) respects your privacy. This policy explains what information we collect when you contact us or use this website, how we use it, and the choices you have. We keep our data practices deliberately minimal, in keeping with how the house is run.

What information we collect

We only collect information you choose to give us. When you send an enquiry through our contact form or by email, we receive the details you provide — typically your name, email address, and the content of your message, along with any travel dates or preferences you share. We do not require a phone number.

When you browse this website, we use privacy-conscious analytics (Google Analytics 4) to understand, in aggregate, how the site is used. Analytics storage is disabled by default under Google Consent Mode, and we do not use advertising or cross-site tracking cookies.

How we use your information

• To respond to your enquiry and correspond with you about a possible stay.
• To arrange details you request, such as excursions or transfers, where relevant.
• To understand, in aggregate and without identifying you, how our website is used so we can improve it.

We do not sell your personal information, and we do not share it with third parties except as necessary to respond to you (for example, our email and form providers) or where required by law.

Cookies and analytics

This site uses Google Analytics 4 to collect anonymous, aggregated usage statistics. Consent Mode is set to deny analytics and advertising storage by default, so no analytics cookies are set unless consent is granted. You can also block or delete cookies in your browser settings at any time; the site will continue to work.

How long we keep your information

We keep enquiry correspondence only for as long as needed to assist you and to keep a reasonable record of our communications, after which it is deleted. Aggregated analytics data is retained according to standard Google Analytics retention settings.

Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent. This includes rights under the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). To exercise any of these rights, write to us at the address below and we will respond.

Data security

We take reasonable measures to protect the information you share with us, including serving this site over HTTPS. No method of transmission over the internet is completely secure, but we treat your correspondence with care and keep access limited.

Children

Zen Guesthouse is an adults-oriented guesthouse, and this website is not directed to children. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “last updated” date at the top of this page. Material changes will be reflected here.

Contacting us

If you have questions about this policy or about the information we hold, please write to us by email or post: